Privacy Policy

Depending on how you interact with HOUSE, we may collect your name, email address, telephone number, company or organization name, pickup and destination locations, requested travel dates and times, flight information, passenger count, service preferences, accessibility requests, reservation details, payment-related information, and other information you choose to provide.

When you communicate with us by telephone, email, website form, or SMS, we may retain the contents of your communications and the information needed to respond to your inquiry or manage your reservation.

When you visit our website, technical information may be collected by our website host or service providers as necessary to operate, protect, and maintain the website. The information collected depends on the website features and services in use.

We use personal information to:

• respond to inquiries;
• prepare transportation quotes;
• arrange and manage reservations;
• provide transportation services;
• communicate changes or updates;
• process payments;
• address customer concerns;
• maintain business records;
• protect the safety and security of our services; and
• comply with applicable legal obligations.

We may also use contact information to provide service-related communications consistent with your preferences and consent. Marketing communications, if offered, will be handled in accordance with applicable law and any consent requirements.

When you opt into SMS communications, we may collect your telephone number, name if provided or associated with your number, message content, opt-in and opt-out status, and the dates and times of messages.

We use this information solely for purposes related to SMS communication, including sending important notifications, updates, confirmations, responding to inquiries, providing customer support, and managing your communication preferences.

Your SMS information is used to facilitate communications that you have consented to receive. SMS consent and mobile information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties.

You may opt into SMS communications through a website form or another approved method that clearly explains the messages to which you are consenting. Consent is not a condition of purchasing transportation services.

You may opt out of SMS communications at any time by replying STOP to a message. Once you opt out, you will no longer receive SMS messages unless you opt in again. You may reply HELP for assistance or contact HOUSE directly.

Message frequency varies. Message and data rates may apply. Your mobile carrier may impose charges under your mobile plan.

HOUSE does not sell personal information. We do not sell, rent, or share SMS consent or mobile information with third parties or affiliates for marketing or promotional purposes.

Personal information may be processed by service providers when reasonably necessary to support our business operations, such as website hosting, payment processing, communications, and reservation administration.

These providers may access information only as necessary to perform their services, subject to applicable obligations and law. This operational processing does not authorize the sale or marketing use of SMS consent or mobile information.

We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect the rights, safety, and security of HOUSE, our customers, or others.

When a payment is made, the payment information necessary to process the transaction may be handled by the applicable payment processor. The information collected and retained by that provider is subject to its own privacy and security practices. HOUSE may retain transaction records and related information needed for reservation administration, accounting, dispute resolution, and legal compliance.

We retain personal information for as long as reasonably necessary to respond to inquiries, administer reservations, provide services, maintain business and payment records, resolve disputes, and satisfy legal or regulatory requirements.

SMS records, including consent and opt-out status, may be retained as necessary to document consent, honor communication preferences, and demonstrate compliance.

When information is no longer required for these purposes, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law and our recordkeeping obligations.

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of electronic transmission or storage can be guaranteed to be completely secure, but we take reasonable measures to protect the information entrusted to us.

Our website host or service providers may use cookies or similar technologies where needed to support website functionality, security, performance, or other disclosed purposes. The availability and use of these technologies depend on the website configuration and services in place. You may be able to manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites or services. HOUSE does not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing information to them.

You may contact HOUSE to ask about personal information you have provided, request corrections to inaccurate contact information, or ask questions about how your information is handled. Where applicable law provides rights to access, correct, delete, or restrict the use of personal information, we will consider requests in accordance with those requirements.

You may opt out of SMS communications by replying STOP. You may also contact us directly regarding communication preferences. Certain records may need to be retained where required by law or reasonably necessary for legitimate business purposes.

Our website and transportation services are intended for general customers and organizations, not specifically for children. We do not knowingly collect personal information from children through our website for purposes that are prohibited by applicable law. A parent or legal guardian who believes a child has provided personal information may contact us to discuss the matter.

We may update this Privacy Policy to reflect changes in our services, business practices, or legal requirements. Updates will be posted on this website with a revised effective date. Continued use of our website after an update is subject to applicable law and the updated policy.

For questions or requests regarding this Privacy Policy, personal information, or SMS communications, contact House of Distinction, Inc.