Terms and Conditions

House of Distinction, Inc. is referred to as “HOUSE,” “we,” “us,” or “our” in these terms. By using our website, submitting a transportation inquiry, requesting a quote, or confirming a transportation reservation, you agree to the terms applicable to your request or service.

If you do not agree with these terms, please do not use the website or request services through it.

HOUSE provides prearranged executive and private transportation throughout the Dallas–Fort Worth Metroplex and surrounding areas. Services may include executive SUV transportation, airport transportation, point-to-point transportation, corporate and executive transportation, hourly or as-directed transportation, special-event transportation, long-distance transportation, and contracted transportation arrangements.

All transportation requests are subject to availability, scheduling, applicable requirements, and confirmation by HOUSE. Submitting an inquiry or requesting a quote does not constitute a confirmed reservation. The applicable service details will be communicated before the reservation is finalized.

Pricing is determined according to the type of service, pickup and destination locations, distance, travel time, service duration, date and time, additional stops, waiting time, special-event requirements, scheduling needs, and other trip-specific considerations.

Published starting rates are $125 per hour for executive SUV and hourly transportation, subject to a three-hour minimum; $95 for point-to-point transportation; $125 for airport transportation; and $125 per hour for special-event transportation, subject to a three-hour minimum.

Corporate and executive transportation and long-distance transportation are available by customized quote. Published starting rates do not guarantee the final price of a specific reservation.

Any applicable additional charges, including parking, tolls, airport or facility fees, extended waiting time, additional stops, itinerary changes, extraordinary cleaning, vehicle damage, or other requested services, may be charged when applicable.

HOUSE will communicate applicable rates and quoted fares before transportation is provided and will communicate additional charges as clearly as reasonably possible before or during service.

Customers are responsible for providing accurate contact information, pickup and destination details, requested dates and times, passenger counts, and other information necessary to arrange transportation. Customers using airport transportation should provide accurate flight information when requesting flight monitoring.

Reservation changes are subject to availability and may affect the final fare. A reservation is considered confirmed only after HOUSE communicates acceptance and the applicable service and pricing details.

Customers should be ready at the agreed pickup location and time. Delays, inaccurate information, missed pickups, additional stops, or changes to the agreed itinerary may affect service availability and charges.

Payment terms will be communicated during the quoting and reservation process or on the applicable invoice or payment request.

Unless different terms are expressly agreed in writing, amounts are due according to the payment deadline stated on the invoice or reservation confirmation. Deposits or advance payments may be required for special events, extended reservations, corporate arrangements, or other qualifying services.

Where an invoice establishes a payment deadline, payment must be made by that deadline. Customers are responsible for applicable charges associated with the transportation service they request and authorize, subject to the agreed reservation terms and applicable law.

If payment is not received by the stated due date, HOUSE may provide notice of the outstanding balance and request prompt payment. To the extent permitted by law and disclosed in the applicable agreement or invoice, overdue balances may be subject to reasonable late charges or collection costs. HOUSE may decline additional reservations or suspend future services for accounts with overdue balances, subject to applicable contractual obligations and law.

Standard point-to-point and airport transportation cancellations received at least four hours before the scheduled pickup time carry no cancellation charge.

Cancellations received at least two hours but less than four hours before the scheduled pickup time may be subject to a charge of up to 50% of the reserved fare. Cancellations received less than two hours before the scheduled pickup time and no-shows may be charged up to 100% of the reserved fare.

Hourly or as-directed transportation generally requires at least twelve hours' cancellation notice. Long-distance transportation generally requires at least twenty-four hours' cancellation notice.

Special events, extended reservations, corporate arrangements, and other qualifying services may require deposits and may be subject to separate cancellation requirements. Any applicable special cancellation terms will be disclosed before the reservation is confirmed.

Customers should contact HOUSE directly to cancel or modify a reservation. Cancellation requests are subject to confirmation of receipt.

Payments for transportation services may be refundable when an eligible reservation is canceled within the applicable cancellation period. Approved refunds will be returned to the original payment method, subject to the payment provider's processing procedures.

Once transportation services have begun or have been completed, payments are generally nonrefundable. Late cancellations and no-shows may be subject to partial or full charges according to the cancellation policy.

Certain nonrefundable expenses incurred on behalf of the customer, including applicable parking, tolls, airport or facility fees, permits, and special arrangements, may remain the customer's responsibility.

If HOUSE is unable to provide a confirmed transportation service and cannot provide an acceptable alternative, amounts paid to HOUSE for the transportation it cannot provide will be refunded.

Refund requests should be submitted to HOUSE with the relevant reservation details. Any refund will be evaluated according to the applicable reservation terms, cancellation policy, and circumstances of the request.

HOUSE will make reasonable accommodations for verified flight delays when accurate flight information has been provided. Adjustments remain subject to vehicle and driver availability and other scheduling requirements. Changes to pickup times, destinations, additional stops, or other itinerary details may affect the final fare.

Passengers must behave respectfully toward drivers, other passengers, and company property. Illegal activity, abusive conduct, threats, and conduct that creates a safety risk may result in refusal or termination of service to the extent permitted by law.

Passengers are expected to provide accurate information about their transportation needs and comply with applicable laws and reasonable safety requirements during service. Charges for extraordinary cleaning or vehicle damage may apply when supported by the circumstances and communicated in accordance with applicable law.

Wheelchair-accessible vehicles are available upon request. Customers requiring accessible transportation should contact HOUSE in advance to discuss their needs and confirm appropriate arrangements. Accessibility requests are subject to vehicle availability and applicable requirements.

The website or reservation process may use third-party service providers for communications, payment processing, website hosting, or related operational functions. Such providers may process information necessary to perform their services in accordance with applicable terms and privacy requirements.

Payment transactions may be subject to the terms and privacy practices of the applicable payment processor.

HOUSE does not control independent third-party websites or services and is not responsible for their content or practices, except as required by law.

We strive to provide accurate and current information on our website. Starting rates, service descriptions, and general information may change. Website content is provided for informational purposes and does not guarantee availability or a particular transportation outcome.

Nothing on the website overrides the specific terms confirmed for an individual reservation.

To the extent permitted by law, the website is provided on an “as available” basis without guarantees that access will always be uninterrupted, error-free, or free of harmful components. Nothing in these terms excludes warranties, rights, or remedies that cannot lawfully be excluded.

To the extent permitted by applicable law, HOUSE will not be liable for indirect, incidental, special, or consequential losses arising from website use or service arrangements where such liability may lawfully be limited. Nothing in these terms excludes or limits liability for gross negligence, willful misconduct, fraud, or any other liability that cannot legally be excluded or limited.

Service delivery may be affected by circumstances beyond reasonable control, including severe weather, road closures, traffic incidents, emergencies, government restrictions, and other unexpected events. HOUSE will make reasonable efforts to communicate significant disruptions and discuss available alternatives. Any resulting cancellation or refund will be handled according to the applicable reservation terms and law.

Website text, branding, logos, and other original materials belonging to HOUSE may not be reproduced, distributed, or used commercially without prior written permission, except as permitted by law.

Our collection and use of personal information are described in our Privacy Policy. By providing personal information, customers acknowledge that the information will be handled according to that policy and applicable law.

Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time. After you opt out, you will no longer receive SMS messages unless you opt in again. Consent to receive SMS messages is not a condition of purchasing any service.

SMS consent and mobile information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. For additional information about personal information and SMS communications, please review our Privacy Policy and SMS Terms of Service.

HOUSE may update these Terms and Conditions from time to time. Updated terms will be posted on this website with a revised effective date. Changes apply prospectively to the extent required by law and do not override the specific terms of a confirmed reservation unless agreed or otherwise permitted by law.

These terms will be interpreted in accordance with applicable laws of the State of Texas, without excluding mandatory legal protections that apply to a customer or transaction. Any dispute will be handled by a court or other authority with proper jurisdiction under applicable law.

For questions about these Terms and Conditions, reservations, cancellations, payments, or service concerns, contact House of Distinction, Inc.